Refund / Cancellation Policy

If you need to cancel your booking please contact us at (+44) 0208 965 1000 as soon as possible. All cancellations made before 5 hours from the pickup time will not incur a charge. In case you cancel in the last minute, and we already sent the vehicle to pick you up, we reserve the right to charge as per the distance and vehicle.

We reserve the right to cancel any service in the event of circumstances beyond our control and provide 100% of the refunds with in 48 hours. In such situations, we will also try to provide an alternative with a practical time allowance.